Be sure your authentic Nest product is shrink-wrapped

Pre-opened Nest box

I made the mistakes of not looking at before leaving the store:

  1. Nest inner box seal
  2. Nest outer shrink wrap of whole box

As a result I had to make a round-trip to exchange an opened, dirty, instruction-manual missing Nest Thermostat 3rd gen. Thankfully the same Home Depot Customer Service representative was there for a quick exchange.